I. Connection and Configuration Issues
1. Why can’t I connect to the IP proxy?
Possible reasons: Incorrect IP address or port, account/password authentication failure, firewall blocking, or proxy server downtime.
Solutions:
- Verify that the IP, port, account, and password provided in the dashboard are correct.
- Disable the local firewall or add the proxy IP to the whitelist.
- Switch to a backup proxy node and contact customer service to confirm server status.
2. How to configure an IP proxy in a browser/client?
- Browser (using Chrome as an example): Go to Settings → System → Open proxy settings → Manual proxy setup, enter the IP and port, and save.
- Client tools: For tools like Clash or Shadowsocks, fill in the proxy server information in the configuration file and select Global Proxy mode.
3. How does dynamic IP proxy achieve automatic rotation?
The platform supports setting IP rotation cycles (e.g., every 5 minutes / 30 minutes). You can customize the frequency in the dashboard under Proxy Settings or specify rotation rules when calling the API.
II. IP Quality and Availability Issues
1. What to do if an IP is blocked by the target website?
Solutions:
- Immediately switch to a new proxy IP (dynamic residential proxies support one-click IP change).
- Choose a high-anonymity proxy type (such as static residential IP) to reduce the risk of being identified as a proxy.
- Adjust access frequency to avoid triggering the target site’s risk control due to high-frequency requests in a short time.
2. Why does the IP location not match the actual display?
Possible reasons: IP database update delays or parsing errors by the target website.
Solution: Check the IP location in the dashboard under IP Detection. If incorrect, submit a support ticket to change the node.
3. How to optimize slow proxy speed?
Optimization tips:
- Choose a node closer to the target website (e.g., use a US West data center proxy for US-based websites).
- Close bandwidth-consuming applications (such as video streaming or large file downloads).
- Upgrade to a high-speed bandwidth plan (data center proxies support 100+ Mbps bandwidth).
III. Security and Privacy Issues
1. Will using an IP proxy leak my data?
Security measures: The platform uses SSL encrypted transmission, all proxy traffic passes through multiple firewalls, and we promise not to record user access logs. We comply with GDPR privacy requirements.
2. How to prevent an IP from being traced to the real location?
Recommendation: Choose a high-anonymity proxy (such as static residential IP), which routes through real household network exits. Combined with the platform’s AI behavior simulation technology, it can bypass 99% of anti-proxy detection systems.
IV. Advanced Use Cases
1. How to prevent account association for multiple cross-border e-commerce accounts?
Solution: Assign a unique static residential IP to each store, and use the platform’s Environment Isolation feature (which simulates different device fingerprints) to reduce account association risk by 90%.
2. How to bypass anti-scraping measures during data collection?
Combined strategies:
- Use dynamic residential proxies + random User-Agent rotation.
- Set request intervals (e.g., one request every 3 seconds).
- Enable the platform’s Intelligent Anti-Scraping Mode, which automatically detects site risk control rules and adjusts access behavior.